Terms & Conditions

Tambadana Fortune Wheel Promotion – Terms & Conditions
Promotion name: Fortune Wheel
Organizer: Tambadana (“Tambadana”, “we”, “our”)
Territory: Malaysia
Promotion period: 12 - 30 March 2026 (“Promotion Period”)
(Dates may be adjusted by Tambadana at its discretion, subject to applicable laws and internal approvals.)

1. Eligibility

This promotion is available only to selected customers who:
- have an overdue balance with Tambadana; and
- receive an official invitation message from Tambadana (SMS/Email/WhatsApp).
The promotion is not transferable and may not be used by any other person.
Tambadana may exclude any participant if we reasonably suspect abuse, manipulation, or fraudulent behavior.

2. How the Fortune Wheel works

Eligible customers may access the promotion page via the invitation link: tambadana.my/fortune-wheel.
Each customer receives up to three (3) spins to reveal a discount percentage.
The Apply button becomes available after the first spin and allows the customer to confirm the final discount.
The promotion uses a “Best of 3” logic: the system stores the customer’s current highest discount (“Max_Discount”). The final saved discount will be the highest discount displayed during the session.

3. Discount values and probability notice

The Fortune Wheel may display discount values including: 0%, 5%, 10%, 20%, 30%, 50%.
A “100%” segment may be displayed for visual purposes; however, it has zero probability of being awarded and cannot be won.
Discount availability and probabilities may vary by spin and are determined by Tambadana’s internal configuration.

4. One participation per customer (anti-abuse)

To prevent repeated attempts, the system stores a participation token (cookie or similar identifier).
If the customer revisits the page, they will see their last saved discount and the payment flow, not a new wheel session.
Customers are responsible for ensuring their device/browser settings allow the page to function correctly.

5. Data submission and verification

To activate the discount, the customer must complete the form with:
- phone number,
- contract number, and
- total overdue amount (“Total_Debt”).
Tambadana may verify submitted information against internal records. If the submitted data is incorrect or cannot be verified, Tambadana may decline to apply the discount.

6. Payable amount calculation

The payable amount is calculated as:
Sum_to_Pay = Total_Debt × (1 − Discount_Percent)
The customer will see the calculated payable amount before proceeding to payment.

7. How the discount is applied

The discount is applied only after Tambadana confirms that the customer has successfully paid the calculated payable amount during the Promotion Period and in accordance with the provided payment instructions.
If payment is confirmed and matches the calculated amount, Tambadana will settle/write off the remaining amount linked to the promotion for that contract.
If the customer pays a different amount, pays outside the Promotion Period, or the payment cannot be matched to the provided contract, Tambadana may refuse or adjust the discount application.

8. Limitations

This promotion applies only to the contract(s) specified and verified by Tambadana.
The discount cannot be exchanged for cash, refunded, or combined with other promotions unless Tambadana explicitly allows it in writing.
Tambadana is not responsible for interruptions, downtime, or technical failures of the website, customer device, or third-party services.

9. Privacy and data processing

The submitted form data will be recorded in an internal tracking sheet (including UTM parameters, phone number, contract number, applied discount, and calculated amount) for operational processing.
Tambadana will process personal data in accordance with applicable Malaysian data protection requirements and Tambadana’s privacy practices.

10. Changes, suspension, and termination

Tambadana may modify, suspend, or terminate this promotion if required for operational, security, or compliance reasons, subject to applicable laws.
Any final decision regarding eligibility, discount confirmation, and write-off processing rests with Tambadana.

11. Governing law

These Terms & Conditions are governed by the laws of Malaysia.

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